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SMS consent

The words staff say when a customer requests electrical work by phone or in person and gives a mobile number.

This page is the verbal consent call to action. Staff read the script below and send a job-update text only after the customer says yes.

Verbal consent script

When a customer requests electrical work by phone or in person and gives a mobile number, staff say:

This is C2C Trade Portal on behalf of your contractor. May we text this number job updates for your visit, such as the visit window, when your contractor is on the way, and when the job is done? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

How consent works

  • We only text numbers where the customer said yes.
  • We do not text anyone who has not agreed.
  • Consent is not a condition of buying the work.
  • Opt-out is reply STOP.
  • Help is reply HELP.

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